Frequently asked questions
How does self-service pickup work?
Self-service collection is planned through Lockii. When live booking is connected, follow your confirmed instructions for pickup location, identity checks and access. Bookings are not enabled on this demonstration site.
What do I need to hire a trailer?
Confirm the owner’s hire requirements before booking. Check your vehicle and towbar ratings against the trailer’s confirmed weight and load limits.
How do I know my car can tow the trailer?
Check your vehicle’s rated towing capacity in the owner’s manual or on the compliance plate, and compare it with the trailer’s weight before you book.
Can I extend my hire?
Extensions depend on availability and the owner’s hire conditions. Contact On Call Trailers before your hire ends; do not assume an extension is approved.
What if I return the trailer late?
Return at the agreed time. Contact On Call Trailers if you expect a delay; late-return terms are awaiting owner confirmation.
Can I change or cancel a booking?
Check the conditions provided with your confirmed booking and contact On Call Trailers for assistance. Final change and cancellation policies are awaiting owner confirmation.